Table 2.

Thematic Analysis of Responses to “What Stands Out to You as the Single Biggest Difference Between Telehealth Visits and In-person Visits?”

Theme	Illustrative Quote	Signal Strength
Improved ease of completing visits	“In-person visits are anxiety-producing for I must secure transportation for a 60-mile one way trip”“Makes it easier to fit into my schedule. I don’t have to take my [children] with me or have someone miss work to watch them”	116
Telehealth as acceptable (adequate, equal, or superior replacement)	“They are identical in quality and much more convenient”“Quality of the visits without the stress of getting there”	77
Telehealth impact on interpersonal connection		73
Negative	“The human connection in-person is something I miss” “I will always prefer the in-person classes for all the softer, more subtle reasons that humans enjoy and thrive with human contact”
Positive	“I felt that the telehealth visits were very focused. There was nothing to distract either of us” “Being in my own environment I feel more comfortable and confident so I feel that I am being more my authentic self”
Technology difficulties	“Just seems like a lot could go wrong since my internet connection isn’t always reliable” “It’s difficult to know when to speak because of the time delay”	33
Perspectives on the translation to telehealth of movement/manual work and group classes	“For Tai Chi, you don’t feel the presence, unity of the other participants” “If you don’t have a big monitor it can be difficult to follow” “Being able to see myself on my screen is helpful and novel for me, as we do not have mirrors in the movement room”	25
Telehealth improves comfort	“It has removed so many layers of stress and anxiety, which in turn relieves physical pain” “Very comfortable in my own home knowing I can have my appointments done where I’m most comfortable” “Much easier with chronic pain not to have to get out and park and check in. I prefer doing teletherapy as much as possible!” “I have to do less tiring things to get to an appointment about having chronic fatigue. This makes it easier and also less likely that I’d have to reschedule an appointment or push myself too hard on a bad day”	20
Telehealth as a means to improve equity/ expand access	“The building is not set up for handicapped persons, [regarding] parking and accessible doorways” “I’ve not been able to get to a class in-person due to timing/commute/parking issues. Telehealth and quarantine have allowed me to finally attend!”	11

Note. Signal strength indicates the number of participants who communicated that theme.