Table 3.

Potential benefits and challenges of online service delivery reported by the survey sample.

Benefits and challenges of digital service delivery		Respondents, n (%)
Benefits (n=129)
	No travel was required.	110 (85.3)
	It was less confronting than meeting in-person.	63 (48.8)
	If in-person support was the only option, I may not have sought help.	30 (23.3)
	I live in an area with limited services; access to a national service was helpful.	27 (20.9)
	Other benefit(s)	9 (7.0)
	Indicated that none of the listed benefits applied	14 (10.9)
Challenges (n=129)
	I would’ve preferred to meet in-person with someone.	28 (21.7)
	I found it difficult to explain my situation via the digital platform.	19 (14.7)
	I found it difficult to get through to the Service on the phone.	11 (8.5)
	I found the Digital Work and Study Service/eheadspace website difficult to use.	9 (7.0)
	Other challenge(s)	6 (4.7)
	Indicated that none of the listed challenges applied	80 (62.0)