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Themes and subthemes from parent feedback
| Overarching theme | Subtheme |
| Professionalism and trustworthiness | Dedication of providers |
| Experienced management | |
| Accountability | |
| Confidence in care | |
| Advocacy | Child at centre |
| Fighting for us | |
| Progressing the service | Enhancing continuity |
| Daytime care | |
| Backup planning |
