Table A1.
Questionnaire with constructs, items and references.
| Constructs | Items | References |
|---|---|---|
| Perceived benefit (PB) | PB1—I perceive convenience when using M-payment during the COVID-19 pandemic. PB2—I feel using M-payment as a contactless payment is safer than traditional payment during the COVID-19 pandemic. PB3—I feel using M-payment is a beneficial payment method among people when conducting a financial transaction during the COVID-19 pandemic. |
[8,14,24] |
| Performance expectancy (PE) | PE1—I feel M-payment is a useful way of purchasing during the COVD-19 pandemic. PE2—Using M-payment makes the handling of payments easier during the COVD-19 pandemic. PE3—Using M-payment improves my payment efficiency during the COVD-19 pandemic. PE4—Using M-payment improves my payment more quickly during the COVD-19 pandemic. |
[11] |
| Effort expectancy (EE) | EE1—Learning how to use M-payment is easy. EE2—It is easy to follow all the steps of M-payment. EE3—It is easy to become skilful at using M-payment. EE4—Interaction with M-payment is clear and comprehensible during the COVD-19 pandemic. |
[11,19] |
| Social influence (SI) | SI1—People who are important to me (e.g., family members, close friends, and colleagues) recommend me using M-payments during the COVD-19 pandemic. SI2—People who are important to me view M-payments as beneficial during the COVD-19 pandemic. SI3—People who are important to me think it is a good idea to use M-payments during the COVD-19 pandemic. SI4—People who are important to me support me to use of M-payments during the COVD-19 pandemic. |
[4,15] |
| Trust (TR) | TR1—I believe M-payment platforms are competent and effective in handling my contactless transactions during the COVD-19 pandemic. TR2—I believe M-payment platforms keep customers’ interests in mind during the COVD-19 pandemic. TR3—I believe M-payment platforms are trustworthy during the COVD-19 pandemic. TR4—I believe M-payment platforms are honest to users during COVD-19 pandemic. TR5—I believe that legal frameworks for M-payment provision sufficiently protect consumers. |
[15,16] |
| Perceived security (PS) | PS1—I feel secure using my credit/debit card information through M-payments during COVD-19 pandemic. PS2—I feel M-payments are secure when transmitting sensitive information during COVD-19 pandemic. PS3—I feel secure providing personal information when using M-payments during COVD-19 pandemic. |
[15] |
| Behavioural intention (BI) | BI1—Given the opportunity, I will use M-payments during COVD-19 pandemic. BI2—I am willing to continuously use M-payments in the near future during COVD-19 pandemic. BI3—I am open to using M-payment as my mainly payment method in different transaction processes. BI4—I intend to continuously use M-payments in the future. |
[8,11] |