Table 14. Reliability test results of validated model.

Construct	Item	Cronbach’s Alpha if item deleted	Corrected item-total correlation	Construct	Item	Cronbach’s Alpha if item deleted	Corrected item-total correlation
Configuration (0.734)a	Con 1	0.702	0.455	Integration (0.814)	Int 1	0.813	0.339
	Con 2	0.702	0.451		Int 2	0.766	0.71
	Con 3	0.716	0.381		Int 3	0.826	0.249b
	Con 4	0.706	0.439		Int 4	0.799	0.484
	Con 5	0.691	0.522		Int 5	0.772	0.708
	Con 6	0.731	0.301		Int 6	0.81	0.426
	Con 7	0.697	0.476		Int 7	0.783	0.608
	Con 8	0.711	0.414		Int 8	0.791	0.557
Composition (0.709)	Com 1	0.657	0.501		Int 9	0.788	0.572
	Com 2	0.659	0.476	SaaS Quality (0.871)	QA 1	0.858	0.64
	Com 3	0.632	0.544		QA 2	0.856	0.627
	Com 4	0.641	0.513		QA 3	0.861	0.545
Extension (0.764)	Ext 1	0.684	0.661		QA 4	0.861	0.57
	Ext 2	0.758	0.382		QA 5	0.86	0.581
	Ext 3	0.723	0.532		QA 6	0.866	0.47
	Ext 4	0.724	0.527		QA 7	0.869	0.437
	Ext 5	0.715	0.557		QA 8	0.864	0.505
	Ext 6	0.754	0.401		QA 9	0.86	0.57
Modification (0.848)	Mod 1	0.843	0.532		QA 10	0.857	0.629
	Mod 2	0.823	0.633		QA 11	0.866	0.507
	Mod 3	0.771	0.812		QA 12	0.858	0.619
	Mod 4	0.804	0.715		QA 13	0.864	0.493
	Mod 5	0.826	0.621

Notes.

^aValue between brackets is Cronbach’s Alpha results for the construct.

^bItem with red colour is deleted based on Cronbach’s Alpha results if item deleted.