| Khanjani et al. (2014) |
Reliability, resiliency, Accuracy, Efficiency, Service response time, Stability, Functionality, Customizability, Suitability, Accessibility, Learnability, Commonality, Multi-tenancy, Operability,Serviceability, Robustness, Data Integrity, Data privacy, Adaptability, Extensibility, Flexibility, Scalability, Changeability, Composability, Maintainability, Security Management, Composability and Availability. |
Service measurement index (CSMIC 2014) |
| Lee et al. (2009) |
Efficiency, Reliability, scalability, availability and Reusability. |
ISO/IEC 9126 (Coallier, 2001) |
| La & Kim (2009) |
Supporting commonality, supporting multi tenant’s access, accessible via Internet, thin client model, Functionality, High Reusability, High Availability and High Scalability. |
key characteristics desired properties of SaaS in (Espadas, Concha & Molina, 2008; Manford 2008) |
| Duarte Filho et al. (2013) |
Functionality, Usability, Security, Performance, Support, Service Level, Portability |
ISO/IEC 9126 (Coallier, 2001), ITIL v3 (Management 2008) and COBIT 4.1 (TGI 2007), |
| Samir & Darwish (2016) |
Understandability, Modularity, Composability, Complexity, Customizability,reliability, Availability, Efficiency. |
Literature analysis perfomed by the authors |
| Cancian et al. (2010) |
Integrity,reliability, security, accessibility,requirements development and management, infrastructure capability, quality control, acquisition, testing, performance, utilization of standards, change control, interoperability,robustness, availability, maintenance, version control, technically competent in business, technically competent employees, prevision of continuity of service, scalability, help desk, process quality certification, governance,reputation. |
Literature analysis perfomed by the authors |
| Nadanam & Rajmohan (2012) |
Availability,reliability, scalability, efficiency,reusability, understandability, publicity, adaptability and composability. |
Literature analysis perfomed by the authors |
