Table 2.
Health Care Providers’ Satisfaction with the Diabetes Telemedicine Clinic (n = 14).
| Statement | Strongly agree/agree | Neutral | Disagree/strongly disagree |
|---|---|---|---|
| It was easy to run and work in the Diabetes Telemedicine Clinic. | 10 (71.4%) | 2 (14.3%) | 2 (14.3%) |
| I was confident and felt at ease when I worked in the Diabetes Telemedicine Clinic. | 11 (78.6%) | 1 (7.1%) | 2 (14.3%) |
| The images and audios during the Telemedicine encounter were clear. | 11 (78.6%) | 2 (14.3%) | 1 (7.1%) |
| The Diabetes Telemedicine Clinic almost always met its patient care treatment goals. | 10 (71.4%) | 3 (21.4%) | 1 (7.1%) |
| I believe the Diabetes Telemedicine Clinic was essential in maintaining a good glucose control for our patients during the COVID-19 pandemic. | 13 (92.9%) | 1 (7.1%) | 0 |
| The quality of care provided in the Diabetes Telemedicine Clinic was excellent. | 11 (78.6%) | 2 (14.3%) | 1 (7.1%) |
| The time spent with patients when working in the Diabetes Telemedicine Clinic was sufficient. | 13 (92.9%) | 0 | 1 (7.1%) |
| In the Diabetes Telemedicine Clinic, the number of patients that I can see virtually in one clinic is more than the number that I can see in the standard “in-person” clinic. | 4 (28.6%) | 5 (35.7%) | 5 (35.7%) |
| In the Diabetes Telemedicine Clinic, there is less No-Shows rates among the patients with CONFIRMED appointments compared to that in the standard in-person clinic. | 5 (35.7%) | 8 (57.1%) | 1 (7.1%) |
| The Diabetes Telemedicine Clinic protocol is simple enough that it does not require technical knowledge or skills, and HCPs do not need to attend a dedicated orientation session prior to working there. | 13 (92.8%) | 1 (7.1%) | 0 |
| My experience in the Diabetes Telemedicine Clinic would have been more satisfying if I had an orientation session on how to conduct a Telemedicine visit. | 4 (28.6%) | 5 (35.7%) | 5 (35.7%) |
| For the most, I am satisfied with my experience with the Diabetes Telemedicine Clinic. | 10 (71.4%) | 3 (21.4%) | 1 (7.1%) |
| Some of our patients will still benefit from offering the Diabetes Telemedicine Clinic after the COVID-19 pandemic is over. | 14 (100%) | 0 | 0 |
| I will use the Diabetes Telemedicine Clinic for some of my patients in the future if this is made as an available option in our clinics. | 13 (92.8%) | 1 (7.1%) | 0 |
Abbreviations: COVID-19, coronavirus disease 2019; HCP, health care provider.