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. 2021 Mar 4;24(3):983–1007. doi: 10.1007/s10796-021-10117-9

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© The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021

This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.

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Fig. 1 — a Baseline Model. b Trust as Independent Variables (see Model 1.1 in Table 5). Note: Besides Model 1.1, we also test another two alternative models 1.2 and 1.3 that use different dimensions to measure trust. c Interpersonal Trust and Technological Trust as Multiple Mediators. d Trust in OMC as a Moderator

Fig. 1 — a Baseline Model. b Trust as Independent Variables (see Model 1.1 in Table 5). Note: Besides Model 1.1, we also test another two alternative models 1.2 and 1.3 that use different dimensions to measure trust. c Interpersonal Trust and Technological Trust as Multiple Mediators. d Trust in OMC as a Moderator