Table 11.

Summary of Hypotheses and Findings

Hypothesis	Results
H1: Perceived benefits of OMC, comprised of perceived validity and patient-centeredness, has a positive impact on patients’ OMC service continuance intention.	Supported
H2: Perceived risks of OMC, consisting of perceived privacy risk and perceived performance risk, negatively impacts patients’ OMC service continuance intention.	Supported
H3: Interpersonal trust, consisting of competence, benevolence, and integrity, positively impacts patients’ OMC service continuance intention.	Supported
H4: Technological trust, consisting of functionality, reliability, and helpfulness, positively impacts patients’ OMC service continuance intention.	Supported
H5: Trust in OMC, consisting of interpersonal and technological trust, mediates the positive relationship between perceived benefits and patients’ OMC service continuance intention.	Supported
H6: Trust in OMC, consisting of interpersonal and technological trust, mediates the negative relationship between perceived risks and patients’ OMC service continuance intention.	Supported
H7: Trust moderates the positive relationship between perceived benefits and patients’ OMC service continuance intention.	Not Supported
H8: Trust moderates the negative relationship between perceived risks and patients’ OMC service continuance intention.	Not Supported