Table 7.
Mediation Effect of Perceived Benefits on Service Continuance Intention through Interpersonal Trust and Technological Trust
| Mediator | Indirect effect (SD) | BC 95% CI | Relative Mediation effect | |
|---|---|---|---|---|
| LL | UL | |||
| Technological trust (1) | 0.141 (0.039) | 0.025 | 0.163 | 22.742% |
| Interpersonal trust (2) | 0.192 (0.041) | 0.052 | 0.159 | 30.967% |
| Total effect of (1) & (2) | 0.333 (0.044) | 0.074 | 0.208 | 53.710% |
| (1) vs. (2) | −0.051 (0.069) | −0.138 | 0.106 | – |
Note. BC = bias corrected; CI = confidence interval; LL = lower limit; UL = upper limit