Table 2.

Overview of the ‘6-function model’, analysing ‘good approach’ in patient-practitioner interactions

Function of interaction	Brief description
Fostering the relationship	Refers to establishing rapport and connection between practitioner and patient.
Gathering information	Refers to collecting as much information as possible from the patient to understand their needs from the encounter.
Providing information	Refers to offering information to the patient to facilitate understanding.
Decision making	Refers to enabling patients’ deliberation and decision making, including developing action plans.
Enabling disease- and treatment-related behaviour	Refers to fostering self-management of the patient.
Responding to emotions	Refers to showing empathy and assisting patients in developing positive emotions.