Table 2.
Summary of the PSQ responses from patients attending the GVC at the MREH and BEH (N, %).
| Agree | Disagree | Unsure | No response | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MREH | BEH | Overall | MREH | BEH | Overall | MREH | BEH | Overall | MREH | BEH | Overall | |||||||||||||
| Q1: I received adequate information about my appointment prior to attending | 58 | 100.00% | 81 | 100.00% | 139 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0% | 0 | 0.00% | 0 | 0.00% | 0 | 0% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Q2: The length of time that I had to wait to be seen was reasonable | 56 | 96.60% | 79 | 97.50% | 135 | 97.10% | 2 | 3.40% | 1 | 1.20% | 3 | 2.20% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Q3: The health care person introduced themselves to me | 58 | 100.00% | 79 | 97.50% | 137 | 98.60% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Q4: The health care person listened to me | 57 | 98.30% | 81 | 100.00% | 138 | 99.30% | 0 | 0.00% | 0 | 0.00% | 0 | 0% | 1 | 1.70% | 0 | 0.00% | 1 | 0.70% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Q5: The health care person explained the tests and procedures fully in a way that I could understand | 57 | 98.30% | 80 | 98.80% | 137 | 98.60% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 1 | 1.70% | 0 | 0.00% | 1 | 0.70% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Q6: I was given enough privacy when tested or advised | 58 | 100.00% | 78 | 96.30% | 136 | 97.80% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% |
| Q7: I was seen in a clean and safe environment | 58 | 100.00% | 80 | 98.80% | 138 | 99.30% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% |
| Q8: I hadconfidence and trust in the health care person who was carrying out the tests/ advising me | 55 | 94.80% | 80 | 98.80% | 135 | 97.10% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 5.20% | 0 | 0.00% | 3 | 2.20% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% |
| Q9: I was treated with dignity at all times | 57 | 98.30% | 80 | 98.80% | 137 | 98.60% | 0 | 0.00% | 0 | 0.00% | 0 | 0% | 1 | 1.70% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 0 | 0.00% | 1 | 0.70% |
| Q10: was made aware I would not see a doctor or optometrist during my visit, but would receive the results of my assessment with a letter after my appointment | 55 | 94.80% | 75 | 92.60% | 130 | 93.50% | 3 | 5.20% | 4 | 4.90% | 7 | 5.00% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% |
| Q11: I was happy to receive my results later and not to see a doctor or optometrist on the day | 51 | 87.90% | 69 | 85.20% | 120 | 86.30% | 6 | 10.30% | 9 | 11.10% | 15 | 10.80% | 1 | 1.70% | 2 | 2.50% | 3 | 2.20% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% |
| Q12a: Have you received a letter giving you feedback and an outcome from your appointment? | 16 | 27.60% | 18 | 22.20% | 34 | 24.50% | 42 | 72.40% | 59 | 72.80% | 101 | 72.70% | 0 | 0.00% | 0 | 0.00% | 0 | 0 | 0 | 0.00% | 4 | 4.90% | 4 | 2.90% |
| Q12b: The letter I received after the appointment was clear and helped me to understand my condition | 16 | 100.00% | 18 | 100.00% | 34 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Q13: I prefer to be seen in this type of clinic where I receive my results by post rather than previous clinics where I have waited to see a doctor or optometrist | 47 | 81.00% | 59 | 72.80% | 106 | 76.30% | 5 | 8.60% | 12 | 14.80% | 17 | 12.20% | 4 | 6.90% | 5 | 6.20% | 9 | 6.50% | 2 | 3.40% | 5 | 6.20% | 7 | 5.00% |
| Q14: I would recommend the service to my family and friends | 55 | 94.80% | 75 | 92.60% | 130 | 93.50% | 2 | 3.40% | 4 | 4.90% | 6 | 4.30% | 1 | 1.70% | 1 | 1.20% | 2 | 1.40% | 0 | 0.00% | 1 | 1.20% | 1 | 0.70% |