Table 1.

Performance improvement categories and metrics used

Category	Metric used
Patient satisfaction	Healthcare Consumer Assessment of Healthcare Providers and Systems scores for overall and provider communication domains
Discharge metrics	Percentage of discharge summaries completed in 24 hours Percentage of discharge orders placed by 10:00
Service metrics	Proportion of division meetings attended Proportion of section meetings attended
Quality metrics	Length of stay Readmission rate
Infection metrics	Number of central line-associated bloodstream infections Number of catheter-associated urinary tract infections