Table 1.

Protocol followed by ophthalmologist to address the queries of the patients

Patient Query	Ophthalmologist Answer
I have an appointment, what can I do now?	Due to coronavirus situation we are dealing with emergencies only. We are noting down your medical record number and will reschedule your appointment, when the situation stabilizes.
I was scheduled to have surgery? What can be done now?	Due to coronavirus situation we are dealing with emergencies only. We are noting down your medical record number and will reschedule your surgery and contact you, when the situation stabilizes.
I am having a problem in my and eye and I need help for the eye and I need help for the same. (New Patient)	Please let me know your problem and I will help you out with the same.
I am already being treated at your hospital & now am having a problem in my eye. (Review patient)	Please hold on as we retrieve your case sheet & the treating ophthalmologist of that particular department will clear your query.
Can I continue my treatment till my next appointment?	Kindly hold on as we retrieve your case sheet and discuss with the ophthalmologist of the concerned speciality and clear your query.
When will the Hospital open again?	We are not sure at this point in time and will make a formal announcement when the situation stabilizes based on the government guidelines.