Table 3.

Go-zone Results on two dimensions: Action/change and ‘Race’/ethnic based discrimination

Cluster	Go-zone statement
Professional misconduct	when the health care provider does not complete a proper assessment [34].
Negligent communication	when the patient’s symptoms are ignored or not taken seriously [10].
	when the health care provider lies to the patient [19].
Dehumanizing the patient	when the health care provider belittles or talks down to the patient [3].
	when the health care provider is disrespectful [15]
Racial/ethnic and class discrimination	when the White male health care provider continuously picks on the non-White patient [22].
	when the White health care provider talks to the patient as if they are uneducated [29].
	when the patient feels disrespected and not listened to by health care providers because of language issues [31].
Unequal access to health and health care	when a patient cannot get access to government funded assist programs because of where the patient lives [2].
	when there is little or no access to language interpreters [30].

Note. Clusters are listed in order of ranking priority for action/change as determined by the pattern match data from racialized health care users