Table 2.

Coding tree following thematic analysis

Themes	Subthemes
Service issues	• (Un)suitability of the support • (Un)suitability of adapted services
Access issues	• Lack of guidance and difficulty accessing support • Postcode-lottery/social inequalities • Associated costs • Transport
Relying on own initiative	• Dependency on carer motivation
New inequalities due to COVID-19	• Poor access to essential care and basic needs
Missing out on benefits of support services	• From the person with dementia’s perspective • From the carer’s perspective