Table 2.

Characteristics of telehealth resulting from COVID.

Changes in healthcare delivery	Number of respondents in agreement with statement (n) (%)	Respondents (n)
Higher telephone consultation volumes	27 (72.9)	37
Higher video consultation volumes	21 (60.0)	35
Much better patient satisfaction (telephone) reported	14 (51.9)	27
Much better patient satisfaction (video) reported	13 (54.1)	24
Time spent was about the same as face-to-face consultations	11 (35.5)	31
Main purpose was management or treatment of non-COVID-19 health conditions	19 (55.9)	34
Additional measures had probably or definitely been put in place to support vulnerable patient cohorts	21 (53.8)	39
Extending the type of services offered	30 (52.6)	57
Changing geographical criteria	16 (30.8)	52
Applying different funding or payment criteria	14 (31.8)	44
Some or strong agreement that telephone consultations were routine	28 (82.4)	34
Some or strong agreement video consultations were routine	31 (91.1)	34
No firm opinion existed on whether monitoring of conditions was routine	–	30