Table 3.
Topic | Priority | Key examples of a priority (when expressed by caregivers)a |
---|---|---|
Training and information about cancer and treatment | ||
Share diagnosis, treatment, and medical information with caregiver | • Include caregiver in discussions of diagnosis and treatment decisions with the patients’ permission • Recommend Internet websites and cancer center resources with reliable information • Provide basic information about lab results in writing • Provide tailored information about integrative and complementary treatments including interactions with cancer treatments in writing • Evaluate the applicability of “promising” advertisements for treatments/centers |
|
Teach skills for caring for loved one when patient is discharged to home | • Teach how to properly assist walking, moving in bed, managing side effects • Provide ongoing support to the caregiver once patient is at home |
|
Offer a “caregiver boot camp” to train caregivers on their new role and what to expect | ||
Caregiver integration into the patient’s healthcare delivery | ||
Clarify caregiver(s) and patient relationships | • Identify total network of people • Verify caregivers’ location relative to the patient |
|
Approach patient and caregiver as a unit | • Include caregiver concerns as a part of the agenda • Ensure that the caregivers’ concerns are acknowledged and discussed independent of the patient |
|
Include caregiver assessments of patient into clinical discussions | • Ensure that the caregiver is respected and acknowledged as a key member of the team by healthcare providers who may hesitate to include caregiver due to patient privacy concerns • Allow disclosure of information to caregivers based on caregiver and/or patient preference |
|
Build caregiver alliance with healthcare team, especially doctor and nurse | • Accommodate caregivers who provide care from a distance (e.g., using teleconferencing during patient appointments) | |
Inclusion in the medical record | • Include the caregiver in the medical record of the patient including name, relationship to patient, pertinent information • Provide a record of information that has been shared with caregiver (e.g., caregiver discharge summary, checklist of caregiver tasks) |
|
Provide caregivers with a report at the end of a visit | • Provide a summary after clinic visits including “to do,” “to remember,” and “to communicate” | |
Assistance with navigating the healthcare system | ||
Offer an orientation to the cancer center, how the center works, general expectations, and key contacts | • Provide names, phone numbers, and emails of people to contact tailored to the patients care | |
Provide a point-person at cancer center to contact with questions | • Check in with caregiver soon after starting treatment to review main points of contact | |
Clarify the process and expectations for reaching out | • Provide a description of individual roles within healthcare team • Clarify who to call with questions and when • Clarify points at which caregiver should contact healthcare team (e.g., specific symptoms and side effects of cancer and treatment) |
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Provide physical space and resources within the cancer center | • Provide a safe space for expressing emotions, a “crying room” • Create a lending library of resources • Facilitate opportunities to engage in resources and activities at the cancer center |
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Assistance with understanding insurance claims and financial resources | • Identify efficient and cost-effective ways to access and purchase medications | |
Focus on caregiver health and well-being | ||
Respite care including short-notice relief | ||
Release valve from stress | ||
Caregivers becoming advocates for themselves | ||
Caregiving mentoring and peer matching programs | ||
Policy reform to address caregivers | ||
Identify and implement models of healthcare that include caregiving | • Develop best practices of integrating caregivers into the healthcare system • Examine patient and caregiver outcomes between countries with “universal” healthcare and those without |
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Including the caregiver within medical, nursing, and health-related school curricula |
Empty cells indicate that caregiver participants did not discuss specific examples of a topic