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. 2021 Mar 10;11:07009. doi: 10.7189/jogh.11.07009

Table 2.

Trust in CHWs Scale item frequencies, summary scores, and factor loadings, by country

Bangladesh (n = 1017)
Haiti (n = 616)
Kenya (n = 306)

All of the time, %
Most of the time, %
Some of the time %
Never, %
CFA* factor loading
All of the time, %
Most of the time, %
Some of the time, %
Never, %
CFA* factor loading
All of the time, %
Most of the time, %
Some of the time %
Never, %
CFA* factor loading
Trust in CHWs Scale mean (SD)
3.49 (0.45)

3.79 (0.43)

3.39 (0.65)

Health care competence:
1. How often have you felt the CHW was telling you everything you needed to know about your health-related problems?
64.41
25.07
8.16
2.36
0.60
92.05
1.95
4.06
1.95
0.65
50.98
27.12
16.99
4.90
0.80
2. How often have you felt the CHW knew as much as s/he should about a health topic?
70.21
26.06
3.64
0.10
0.66
89.45
4.38
4.38
1.79
0.86
50.33
30.07
14.38
5.23
0.78
3. How often has the CHW taken enough time with you during visits?
54.08
38.94
6.10
0.88
0.77
91.23
3.90
3.57
1.30
0.78
51.96
29.41
14.71
3.92
0.68
4. How often has the CHW kept what you discussed confidential/private from others in your community?
54.57
26.94
15.24
3.24
0.37
85.67
2.61
3.91
7.82
0.35
67.32
15.03
8.17
9.48
0.46
5. In your opinion, how often has the CHW been committed to providing the best care possible?
52.02
41.89
5.11
0.98
0.74
75.81
8.93
11.69
3.57
0.32
58.17
27.78
9.80
4.25
0.75
Sub-scale mean (SD) and higher order CFA loading
3.48 (0.48)
0.98
3.75 (0.50)
0.90
3.32 (0.70)
n/a
Respectful communication:
6. How often has the CHW been an excellent listener?
55.85
38.94
4.52
0.69
0.69
92.37
2.92
2.92
1.79
0.45
66.67
24.18
7.52
1.63
0.73
7. How often have you felt better (emotionally) after seeing/talking to the CHW?
50.44
40.61
8.46
0.49
0.61
86.53
4.71
6.33
2.44
0.45
44.44
31.05
14.05
10.46
0.55
8. How often has the CHW treated you with respect?
73.75
22.81
2.46
0.98
0.61
96.43
2.11
0.81
0.65
0.65
79.08
15.36
3.92
1.63
0.80
9. How often has the CHW had your best interest at heart?
54.77
37.27
7.18
0.79
0.90
95.45
2.44
1.14
0.97
0.84
68.95
20.92
7.19
2.94
0.89
10. How often has the CHW made you feel that you were worthy of his/her time and effort?
52.61
40.90
6.00
0.49
0.81
94.64
1.79
2.27
1.30
0.84
67.97
21.24
7.84
2.94
0.85
Sub-scale mean (SD) and higher order CFA loading 3.50 (0.49)
0.88 3.86 (0.41)
0.59
3.46 (0.64)
n/a

CFA – confirmatory factor analysis, CHW – community health worker

*All factor loadings were significant at the P < 0.001 level. Abbreviations include standard deviation (SD) and confirmatory factor analysis (CFA). CFA sample sizes were 508, 308, 153 in Bangladesh, Haiti, and Kenya respectively.