Table 8.

Trust in community health workers (CHWs) Scale and Scoring

Think about ALL of the interactions you’ve had with CHWs in the last 6 monhts or so. Tell me how often you felt this way by responding ‘never’, ‘some of the time’, ‘most of the time’, ‘all of the time’*

Health care competence:

1. How often have you felt the CHW was telling you everything you needed to know about your health-related problems?

2. How often have you felt the CHW knew as much as s/he should about a health topic?

3. How often has the CHW taken enough time with you during visits?

4. How often has the CHW kept what you discussed confidential/private from others in your community?

5. In your opinion, how often has the CHW been committed to providing the best care possible?

Respectful communication:

6. How often has the CHW been an excellent listener?

7. How often have you felt better (emotionally) after seeing/talking to the CHW?

8. How often has the CHW treated you with respect?

9. How often has the CHW had your best interest at heart?

10. How often has the CHW made you feel that you were worthy of his/her time and effort?

*Scoring the Trust in CHWs Scale. Responses are scored as follows: 1 (never), 2 (some of the time), 3 (most of the time), 4 (all of the time). Generate mean sub-scale and full-scale scores by taking the mean of non-missing items for a final range of 1 to 4.