Table 3.
Ratings of communication competencies cut after Phase III, Survey 1 and 2
| Survey 1 | Survey 2 | |||||
|---|---|---|---|---|---|---|
| Rating | ||||||
| Communication competencies | Low (%) | Med (%) | High (%) | Low (%) | Med (%) | High (%) |
| Negatively judging or blaming | 10.9 | 0.0 | 89.1 | 0 | 0 | 100 |
| Active listening | 2.2 | 10.9 | 87.0 | 0 | 12.8 | 87.2 |
| Displaying hostility and impatience | 10.9 | 2.2 | 87.0 | 0 | 0 | 100 |
| Acceptance, tolerance, and respect | 6.5 | 13.0 | 80.4 | 2.6 | 2.6 | 94.9 |
| Empathy | 2.2 | 19.6 | 78.3 | 0 | 7.7 | 92.3 |
| Setting goals | 0.0 | 28.3 | 71.7 | 0 | 15.4 | 84.6 |
| Willingness to understand | 6.5 | 21.7 | 71.7 | 0 | 25.6 | 74.4 |
| Responding to resistance | 6.5 | 23.9 | 69.6 | 0 | 10.3 | 89.7 |
| Eliciting “change-talk” | 2.2 | 30.4 | 67.4 | 0 | 12.8 | 87.2 |
| Collaboration/working toward a common goal | 4.3 | 28.3 | 67.4 | 2.6 | 20.5 | 87.2 |
| Guilting or shaming patients | 13 | 26.1 | 60.9 | 0 | 25.6 | 74.4 |
| Evocation | 4.3 | 39.1 | 56.5 | 0 | 20.5 | 79.5 |
| Responding to ambivalence | 4.3 | 39.1 | 56.5 | 0 | 10.3 | 61.5 |
| Being argumentative or confrontational | 15.2 | 28.3 | 56.5 | 2.6 | 20.5 | 76.9 |
| Reflective listening/using reflections | 2.2 | 47.8 | 50.0 | 0 | 10.3 | 59.0 |
| Open questions | 0 | 50.0 | 50.0 | 0 | 43.6 | 56.4 |
| Affirmation | 6.5 | 43.5 | 50.0 | 0 | 53.8 | 46.2 |
| Guiding relational style | 10.9 | 41.3 | 47.8 | – | – | – |
| Reinforcement management | 23.9 | 32.6 | 43.5 | – | – | – |
| Providing information (in a Socratic manner) | 6.5 | 54.3 | 39.1 | – | – | – |
| Behavior shaping | 10.9 | 52.2 | 37.0 | – | – | – |
| Stimulus control | 21.7 | 47.8 | 30.4 | – | – | – |
| Telling patients what to do (being prescriptive)/advice giving | 19.6 | 67.4 | 13.0 | – | – | – |