Table 2.
Reason | Overall n = 270 | Patient n = 194 | Family Member n = 76 |
---|---|---|---|
I didn’t know I could report a mistake | 164 (61%) | 113 (58%) | 51 (67%) |
I don’t want to be thought of as “difficult” or a “troublemaker” | 92 (34%) | 65 (34%) | 27 (36%) |
I didn’t know whom to call or talk to | 72 (27%) | 50 (26%) | 22 (29%) |
I am not sure it’s important | 63 (23%) | 48 (25%) | 15 (20%) |
I am worried I might make my provider annoyed | 58 (22%) | 39 (20%) | 19 (25%) |
Nothing would be done about it | 56 (21%) | 42 (22%) | 14 (18%) |
My provider(s) are too busy | 49 (18%) | 37 (19%) | 12 (16%) |
I am too busy | 47 (17%) | 38 (20%) | 9 (12%) |
I don’t want to get my provider(s) in trouble | 21 (8%) | 17 (9%) | 4 (5%) |
I am afraid of seeming like I don’t understand medical words | 5 (2%) | 4 (2%) | 1 (1%) |
Otherb | 69 (26%) | 52 (27%) | 17 (22%) |
participants could select up to 3 reasons; the total n is therefore greater than the number of respondents (n = 270). Data was missing for 2 participants.
Most responses in the “Other” category reflected participants’ plan to speak up later, such as at their next visit, and/or preferences to discuss the issue with their primary care doctor rather than a specialist.