Table 5.

The relationship between the mean scores on the three items (on access, satisfaction, and number of visits) and facing technical issues in the use of the app (N = 249)

Technical issues	Factor		M	SD	t	p
Technical problems when using the app for the first time	Access	No	4.33	0.75	t = 4.47**	< 0.000
		Yes	3.75	1.20
	Satisfaction	No	4.20	0.74	t = 8.11**	< 0.000
		Yes	3.22	1.03
	Efficiency (only one visit needed)	No	3.82	0.90	t = 3.24**	0.001
		Yes	3.38	0.94
Continuous technical problems	Access	No	4.25	0.81	t = 2.07*	0.001
		Yes	3.93	1.28
	Satisfaction	No	4.14	0.76	t = 7.92**	0.001
		Yes	3.05	1.06
	Efficiency (only one visit needed)	No	3.76	0.93	t = 1.66	0.10
		Yes	3.50	0.86

**p < 0.01; *p < 0.05