Table 1.

List of model parameters

Parameters	Values	Sources
Office service rate (μo)	2.525/hour	[45]
Virtual service rate (μv)	5/hour	[47]
Office arrival rate (λo)	7.943 patients/month	[41, 46],
Virtual arrival rate (λv)	0.922 patients/month	[45]
Office follow-up rate (σo)	0.842/month	[19]
Virtual follow-up rate (σv)	1.667/month
Departure/death rate (δ)	0.00107/month	[14, 29]
Disease progression rate(γ)	0.5/week	[13]
Probability that the new arriving patient is in the controlled health state (ph)	0.57	[17]
Probability that patients diagnosed in the controlled health state remain in the controlled health state (pc)	0.9
Probability that patients diagnosed in the uncontrolled health state improve to a controlled health state (pu)	0.7
Probability controlled patient is diagnosed as controlled (pc|c)	0.9
Probability uncontrolled patient is diagnosed as controlled (pc|u)	0.2
Office marginal profit ($r_{s_o}$)	$2620/month	[32]
Virtual marginal profit ($r_{s_{v,c}},r_{s_{v,u}}$)	$2620/month
Office overflow penalty cost ($f_{s_o}$)	$1000/month
Virtual overflow penalty cost ($f_{s_{v,c}},f_{s_{v,u}}$)	$1000/month
Office fixed threshold capacity cost (${\eta }_{s_o}$)	$1692/month
Virtual fixed threshold capacity cost (${\eta }_{s_{v,c}},{\eta }_{s_{v,u}}$)	$1150.56/month	[2]