Skip to main content
. 2021 Mar 25;15(2):369–389. doi: 10.1007/s11628-021-00439-8
Measurement items
Sensory
 SE1 This grocerant tries to engage my senses
 SE2 This grocerant has a sensory appeal
Affective
 AF1 This grocerant tries to put me in a certain mood
 AF2 This grocerant makes me respond in an emotional manner
 AF3 This grocerant appeals to feelings
Intellectual
 IN1 This grocerant tries to intrigue me
 IN2 This grocerant stimulates my curiosity
 IN3 This grocerant appeals to my creative thinking
Behavioral
 BE1 This grocerant makes me think about my lifestyle
 BE2 This grocerant reminds me of activities that I can do
 BE3 This grocerant leads me to think about my actions and behaviors
Brand awareness
 AW1 I am aware of this grocerant brand
 AW2 Some characteristics of this grocerant brand come to my mind quickly
 AW3 I can recognize this grocerant brand among competing brands
Brand association/image
 IM1 I feel comfortable about this grocerant
 IM2 This grocerant is economical
 IM3 This grocerant gives me the impression of being clean and friendly
Perceived quality
 QU1 This grocerant provides consistent service quality
 QU2 This grocerant provides reliable food products
 QU3 Compared to other grocerants, the quality of this grocerant is excellent
 QU4 Overall, the quality of this grocerant is high
Perceived value
 VA1 The use of this grocerant is fun and pleasant
 VA2 The use of this grocerant is pragmatic and economical
 VA3 Dining experience at this grocerant is worth the money
 VA4 It is a good deal to dine at this grocerant compared to other restaurants
 VA5 The overall value of dining at this grocerant is high
Brand loyalty
 LO1 In the future, I will be loyal to this grocerant brand
 LO2 This grocerant brand will be my first choice in the future
 LO3 Compared to how I feel about other grocerant brands, this grocerant brand is important to me
 LO4 I will recommend this grocerant brand to my friends or others
 LO5 I will say positive things about this grocerant brand to others