Table 3. Students' satisfaction score regarding technical support during the online teaching process.

No.	Questions	Range	Mean	SD
Q1	How do you rate the internet connection provided in your area/home	1-4	2.66	0.86
Q2	A self-guided instruction regarding online lecturing was provided ahead of time.	1-4	2.81	0.71
Q3	How do you rate the IT services provided to support during the online lecturing/quiz/exam	1-4	2.77	0.78
Q4	Did you satisfy the IT services provided in case of technical issue happened during the exam or lecture?	1-4	2.73	0.79
Q5	Was the lecture time provided to cover the specific topic enough?	1-4	2.83	0.80
Q6	Sufficient library resources are made available to the students.	1-4	2.96	0.75
Q7	Overall, I am satisfied with the e-learning (lectures and examination) until this situation of COVID-19 is over completely.	1-4	2.75	0.94