TABLE 3.
Telehealth Usability Questionnaire
| Item | Mean Score | Mode |
|---|---|---|
| Usefulness | ||
| Telehealth improves access to health care services | 6.3 | 7 |
| Telehealth saves me time traveling to a clinic | 6.4 | 7 |
| Telehealth provides for my health care needs | 5.8 | 7 |
| Ease of Use and Learnability | ||
| It was simple to use this system | 6.3 | 7 |
| It was easy to learn to use the system | 6.4 | 7 |
| I believe I could become productive quickly using this system | 6.6 | 7 |
| Interface Quality | ||
| The way I interact with this system is pleasant | 7 | 7 |
| I like using the system | 6.4 | 7 |
| The system is simple and easy to understand | 6.1 | 7 |
| This system is able to do everything I would want it to be able to do | 6.5 | 7 |
| Interaction Quality | ||
| I could easily talk to the clinician using the telehealth system | 6.9 | 7 |
| I could hear the clinician clearly using the telehealth system | 7 | 7 |
| I felt I was able to express myself effectively | 6.4 | 7 |
| Using the telehealth system, I could see the clinician as well as if we met in person | 7 | 7 |
| Reliability | ||
| I think the visits provided over the telehealth system are the same as in-person visits | 6.4 | 7 |
| Whenever I made a mistake using the system, I could recover easily and quickly | 6.7 | 7 |
| The system gave error messages that clearly told me how to fix problems | 6.25 | 7 |
| Satisfaction and Future Use | ||
| I feel comfortable communicating with the clinician using the telehealth system | 7 | 7 |
| Telehealth is an acceptable way to receive healthcare services | 6.7 | 7 |
| I would use telehealth services again | 6.4 | 7 |
| Overall, I am satisfied with this telehealth system | 6.8 | 7 |
Note. Item score ranges from 1 to 7, where 1 = strongly disagree and 7 = strongly agree, with higher scores indicating more positive responses (Parmanto et al., 2016).