Table 2.

Tools and measures

TOC/Core intervention	Measure	Operational definition (Numerator/denominator or mean score)	Project mean N = 44
AIM: Improve adult comprehension of and coping with COVID‐1% to 80% over 60 days.		Mean score on COVID knowledge and concern survey (1–5)	3.3
Risks and needs survey	Process:	# surveys used/# encounters	100
	Outcome:	Mean % patients identified with at least one concern	100
Teach back	Process:	# participants reporting they looked at the fact sheets or who had oral teaching/# participants who returned surveys	100
	Outcome:	Proportion of participants who needed clarifications on info presented	30
Listening	Process:	# participants engaged in active listening (social interaction)/# participants who identified a concern	100
	Outcome:	Mean % participants reporting decrease in level of concern	27

Abbreviations: COVID‐19, coronavirus disease 2019; TOC, test of change.