Table 1.
Emergency Department Patient Experience of Care Discharged to Community Survey Items that Compose Each Measure
| Measure | Survey items | Top-box response option |
|---|---|---|
| Composites | ||
| Getting timely care | (Q3) When you first arrived at the emergency room, how long was it before someone talked to you about the reason why you were there? | Less than 5 minutes |
| (Q4) During this emergency room visit, did you get care within 30 minutes of getting to the emergency room? | Yes | |
| Doctor and nurse communication | (Q16) During this emergency room visit, how often did nurses treat you with courtesy and respect? | Always |
| (Q17) During this emergency room visit, how often did nurses listen carefully to you? | Always | |
| (Q18) During this emergency room visit, how often did nurses explain things in a way you could understand? | Always | |
| (Q19) During this emergency room visit, how often did doctors treat you with courtesy and respect? | Always | |
| (Q20) During this emergency room visit, how often did doctors listen carefully to you? | Always | |
| (Q21) During this emergency room visit, how often did doctors explain things in a way you could understand? | Always | |
| Communication about medications | (Q6) During this emergency room visit, did the doctors or nurses ask about all of the medicines you were taking? | Yes, definitely |
| (Q8) Before giving you any new medicine, did the doctors or nurses tell you what the medicine was for? | Yes, definitely | |
| (Q9) Before giving you any new medicine, did the doctors or nurses describe possible side effects to you in a way you could understand? | Yes, definitely | |
| Single items | ||
| Receipt of sufficient information from doctors and nurses about test results | (Q15) During this emergency room visit, did doctors and nurses give you as much information as you wanted about the results of these tests? | Yes, definitely |
| Discussions with hospital staff about a patient’s ability to receive follow-up care | (Q27) Before you left the emergency room, did someone ask if you would be able to get this follow-up care? | Yes |
| Willingness to recommend the ED | (Q31) Would you recommend this emergency room to your friends and family? | Definitely yes |