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. 2021 Apr 5;9(4):e24374. doi: 10.2196/24374

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©Katarina Braune, Karina Boss, Jessica Schmidt-Herzel, Katarzyna Anna Gajewska, Axel Thieffry, Lilian Schulze, Barbara Posern, Klemens Raile. Originally published in JMIR mHealth and uHealth (http://mhealth.jmir.org), 05.04.2021.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR mHealth and uHealth, is properly cited. The complete bibliographic information, a link to the original publication on http://mhealth.jmir.org/, as well as this copyright and license information must be included.

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The "as-is" patient journey, the workflow of a conventional clinic visit, and current problem areas that require improvements. HbA_1c: hemoglobin A_1c; HCP: health care professional; BG: blood glucose.