Table 2.
Constructs and their respective items
| Constructs | Questions |
|---|---|
| Information quality | Through Blackboard, I get the information I need in time |
| Information provided by Blackboard meets my needs | |
| Information provided by Blackboard is in a useful format | |
| Information provided by Blackboard is clear | |
| Information provided by Blackboard is accurate and up to date | |
| Service quality | Blackboard makes it easy to find what I need |
| Blackboard is simple to use | |
| Blackboard is always available (24/7) | |
| Blackboard launches and runs right away | |
| Blackboard has technical support representatives available online | |
| Social Influence | People who influence my behavior would think that I should the Blackboard to learn during the COVID-19 pandemic |
| People who are important to me would think that I should use Blackboard | |
| People who are in my social circle would think that I should use Blackboard | |
| Prior Experience | The information quality on Blackboard was better than I expected |
| The service quality of Blackboard was better than I expected | |
| Overall, the quality of Blackboard was better than I expected | |
| Satisfaction | I am satisfied with the use of Blackboard |
| I am satisfied with the service quality of Blackboard | |
| Overall, I am satisfied with the quality of the Blackboard system | |
| Self-efficacy | I feel confident finding my way around Blackboard |
| I feel confident looking for information by querying Blackboard | |
| I feel confident e-mailing the Blackboard system | |
| I find it easy to use Blackboard | |
| Overall, I am confident in my ability to access the Blackboard system | |
| Personal Outcome Expectations | If I use Blackboard, I can gather more complete and timely information when compared with the traditional education system |
| If I use Blackboard, I will increase my sense of education | |
| If I use a computer to access Blackboard, I will be better organized, compared to using traditional education systems | |
| If I use Blackboard, I will spend less time, compared to traditional education systems | |
| Continuance Intention | I intend to continue using Blackboard in the future |
| I will continue using Blackboard in the future | |
| I will regularly use Blackboard in the future |