Table 2.

Expectations of citizens from the government in response to COVID 19 outbreak in Iran

Main themes	Sub-themes	Codes
Health-related expectations	Paying attention to patients and their family members Providing their needs	▪ Following up patients during quarantine ▪ Providing attention and support to patients’ families ▪ Monitoring patients’ families ▪ Providing patients with health and hygiene facilities
	Justice in medical care Providing health support Paying attention to deprived people	▪ Providing equitable medical care ▪ Providing health packages to household ▪ Distributing masks and gloves via stores ▪ Disinfecting passages and public places ▪ Providing health services to deprived regions ▪ Producing and distributing medicines sufficiently
Political-related expectations	Monitoring quarantine Appling strict restrictions Closing borders	▪ Compulsory quarantine ▪ Timely quarantine ▪ Cash penalty ▪ Closing intercity roads ▪ Restricting travels ▪ Canceling foreign flights ▪ Closing all public centers ▪ Setting new traffic rules ▪ Dealing with lawbreakers seriously ▪ Dealing with rumor mongers seriously
	Governance trust Use the experiences of other countries Appling serious monitoring and control Foreign cooperation	▪ Officials’ honesty ▪ Crisis management by experts ▪ Using the experiences of other countries in pandemic control ▪ Providing healthcare centers with necessary permissions ▪ Fair distribution of medical services and equipment ▪ Monitoring the production and distribution of bread ▪ Cooperation and coordination of government agencies
	Providing financial support Livelihood assistance	▪ Deferment of bank installments ▪ Non-payment of service bills ▪ Providing livelihood assistance packages ▪ Giving loans at low interest rates to some businesses
Information-related expectations	Adopting honesty Statistics transparency	▪ Providing accurate news and statistics ▪ Providing transparency on transmission routes ▪ Providing transparency on the prevalence rate ▪ Providing transparency on high-risk groups ▪ Preventing the spread of false news ▪ Announcing the exact statistics of those affected by city
	Citizen education Health literacy Comprehensive and inclusive health education	▪ Providing appropriate preventive training ▪ Teaching healthy behaviors ▪ Teaching how to use e-services ▪ Providing life-style change training ▪ Providing the required diet and exercise programs