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Normality tests for SERVQUAL dimensions.
| Tests of Normality | ||||||
|---|---|---|---|---|---|---|
| Kolmogorov-Smirnov a | Shapiro-Wilk | |||||
| Statistic | df | Sig. | Statistic | df | Sig. | |
| GT | 0.119 | 700 | 0.000 | 0.963 | 700 | 0.000 |
| GRel | 0.127 | 700 | 0.000 | 0.932 | 700 | 0.000 |
| GRes | 0.128 | 700 | 0.000 | 0.941 | 700 | 0.000 |
| GA | 0.125 | 700 | 0.000 | 0.937 | 700 | 0.000 |
| GE | 0.116 | 700 | 0.000 | 0.937 | 700 | 0.000 |
a Lilliefors Significance Correction. GT: Gap Tangibles, GRel: Gap Reliability, GRes: Gap Responsiveness, GA: Gap Assurance, GE: Gap Empathy.
