Table 2.

Demographic characteristics of the respondents (n = 700) and evaluation of the impact of demographic characteristics on SERQUAL dimensions.

		Frequency	Percent	Tangibles	Reliability	Responsiveness	Assurance	Empathy
				Test p-Value	Test p-Value	Test p-Value	Test p-Value	Test p-Value
Type of service	OutCl +	285	40.7	U * = 56,425.50 p = 0.300	U * = 47,382.50 p < 0.001	U * = 49,536.00 p < 0.001	U * = 51,448.50 p = 0.003	U * = 49,519.50 p < 0.001
	ClHos ++	415	59.3
Gender	Male	354	50.6	U * = 56,125.00 p = 0.055	U * = 57,029.00 p = 0.113	U * = 59,713.00 p = 0.565	U * = 57,659.00 p = 0.178	U * = 57,492.00 p = 0.159
	Female	346	49.4
Age Groups	18–34	154	22.0	H ** = 9.94 p = 0.02	H ** = 30.02 p < 0.001	H ** = 5.53 p = 0.137	H ** = 17.40 p = 0.001	H ** = 10.57 p = 0.014
	35–49	183	26.1
	50–64	206	29.4
	65 and over	157	22.4
Education level	CE ^	107	15.3	H ** = 13.43 p = 0.004	H ** = 15.83 p = 0.001	H ** = 3.40 p = 0.334	H ** = 11.81 p = 0.008	H ** = 11.47 p = 0.009
	SE ^^	235	33.6
	PSE ^^^	102	14.5
	HE ^^^^	256	36.6
Marital status	Single	205	29.3	H ** = 6.29 p = 0.098	H ** = 18.10 p < 0.001	H ** = 6.28 p = 0.09	H ** = 13.09 p = 0.004	H ** = 6.37 p = 0.095
	Married	331	47.3
	Divorced	98	14.0
	Widow	66	9.4

+ Outpatient Clinics, ++ Clinical Hospitalization, ^ Compulsory Education, ^^ Secondary Education, ^^^ Postsecondary Education, ^^^^ Higher Education, * Mann–Whitney U test, ** Kruskal–Wallis H test.