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. 2021 Mar 24;18(7):3336. doi: 10.3390/ijerph18073336

Table 6.

Measures and metrics of outcomes for provider.

Outcome International Validated Scales Other Tools Indicators Main
References
Cost-efficiency Cost savings Cost—benefits analysis (cost-minimization analysis [16]; opportunity-cost analysis) [17]; Length of admission x average costs per night [62]; [16,17,62];
Efficiency Reductions of: occupied bed days; hospital admission; days on a community treatment and community contacts [63]; [63];
Effectiveness Service
improvement 		Ad hoc [64,78]*;
  • -

    N. person using the service [76] *;

  • -

    N. persons screened/target [20,72];

  • -

    Offering a specific type of service or not [65];

  • -

    Students’ examination results and game scores [66,67] *;

  • -

    % of recycling on the total amount of waste achieved by each municipality [79] *;

  • -

    Count variable calculating by summing the pro-environmental activities undertaken [80] *;

 [20], [64] *, [65], [66] *, [67] *, [72]; [76] *, [78] *, [79] *, [80] *;
Usability of
e-tools 		System usability scale (SUS) [69,81,82]; Ad hoc [83], [84] *; N. of user requests for service support [84] *; [69,81,82,83,84] *;
Acceptability/
feasibility of
interventions/
e-tools
  • -

    Social Support Programme Acceptability Rating Scale [48];

  • -

    Patient Education Materials Assessment Tool (PEMAT) [71];

  • -

    Training Acceptability Rating Scale (TARS) [52];

 Ad hoc [85,86]; N. or % of patients declining (or accepting) the intervention [72]; [48,52,71,72,85,86];
Trust Ad hoc [73], [74] *; [73], [74] *;
Loyalty Ad hoc [73]; [73];
Behavioural
intentions
  • -

    Construct of Dagger et al. (2007) [45,75];

  • -

    Construct of Zeithaml et al. 1996 [21];

  • -

    Ad hoc [66,78] *, [23,43,87]

 [21,23,43,45], [66] *, [75], [78] *, [87];
Innovation Ad hoc [42]; [42];
Adaptability/
Flexibility 		CSHCN
Stand-Alone Questionnaire [77];		 Adaptation from Voorberg et al. 2015 [76] *; [76] *, [77];

The asterisk * indicates publications in the public domain.