Table 1.
Scale measurement properties.
| Construct | Variables | No. of items | Mean ± SD | Skewness | Kurtosis | Cronbach’s alpha |
|---|---|---|---|---|---|---|
| Service Quality | Tangibility | 4 | 6.17 ± 0.676 | −0.428 | −0.472 | 0.972 |
| Reliability | 5 | 6.48 ± 0.646 | −1.221 | 1.53 | 0.989 | |
| Responsiveness | 4 | 6.39 ± 0.653 | −0.769 | 0.049 | 0.987 | |
| Assurance | 4 | 6.64 ± 0.570 | −1.44 | 1.239 | 0.98 | |
| Empathy | 5 | 6.25 ± 0.702 | −0.838 | 0.822 | 0.995 | |
| Patient Satisfaction | General satisfaction | 2 | 6.43 ± 0.628 | −0.854 | 0.201 | 0.824 |
| Technical quality | 4 | 6.27 ± 0.591 | −0.353 | −0.198 | 0.837 | |
| Interpersonal manner | 2 | 6.64 ± 0.585 | −1.263 | 0.99 | 0.881 | |
| Communication | 2 | 6.29 ± 0.639 | −0.539 | 0.045 | 0.927 | |
| Financial aspects | 2 | 5.68 ± 0.779 | −0.423 | −0.16 | 0.943 | |
| Time spent with Doctors | 2 | 6.53 ± 0.629 | −1.04 | −0.084 | 0.937 | |
| Accessibility and Convenience | 4 | 6.58 ± 0.605 | −1.379 | 1.188 | 0.966 | |
| Behavioral Intentions | 3 | 6.65 ± 0.585 | −1.598 | 1.553 | 0.955 | |
Source: Primary data.