Table 2.

Influence of Service Quality and Patient satisfaction across Socio-economic factors.

Socio-economic Variables			Service Quality			Patient Satisfaction
Items	Categories	N	Mean ± SD	t/f	p	Mean ± SD	t/f	p
Gender	Male	200	6.44 ± 0.493	1.85	0.064	6.43 ± 0.448	2.42	0.016
	Female	204	6.35 ± 0.525			6.32 ± 0.477
Age	30 and below	78	6.15 ± 0.672	10.304	0.00	6.13 ± 0.630	13.598	0.00
	31–40	67	6.34 ± 0.451			6.28 ± 0.385
	41–50	84	6.41 ± 0.479			6.42 ± 0.419
	51 and above	175	6.52 ± 0.419			6.49 ± 0.373
Marital status	Single	83	6.12 ± 0.671	16.528	0.00	6.09 ± 0.615	22.18	0.00
	Married	318	6.47 ± 0.436			6.45 ± 0.387
	Separated	3	6.16 ± 0.288			6.11 ± 0.190
Annual Income	≤100000	270	6.33 ± 0.532	4.14	0.007	6.31 ± 0.482	5.29	0.001
	100000–300000	80	6.53 ± 0.465			6.49 ± 0.375
	300000–600000	51	6.50 ± 0.409			6.51 ± 0.440
	≥600000	3	6.66 ± 0.577			6.66 ± 0.577
Religion	Christianity	37	6.50 ± 0.564	26.29	0.00	6.30 ± 0.516	8.54	0.00
	Islam	274	6.28 ± 0.484			6.32 ± 0.460
	Hinduism	93	6.69 ± 0.432			6.54 ± 0.421
Occupation	Govt. sector	19	6.77 ± 0.320	5.82	0.001	6.70 ± 0.386	5.1	0.002
	Pvt. Sector	48	6.52 ± 0.569			6.49 ± 0.548
	Self employed	136	6.31 ± 0.523			6.31 ± 0.500
	Others	201	6.38 ± 0.484			6.36 ± 0.409
Education	Primary or below	211	6.34 ± 0.427	2.355	0.096	6.36 ± 0.403	0.487	0.615
	Secondary	82	6.43 ± 0.558			6.35 ± 0.485
	Graduation and above	111	6.47 ± 0.608			6.41 ± 0.556
Inpatient Days	≤14 Days	228	6.35 ± 0.519	−1.992	0.047	6.33 ± 0.463	−2.153	0.032
	>14 Days	176	6.45 ± 0.497			6.43 ± 0.463

Source: Primary data.