Table 4.

Comparison of Patient preference and actual performance, SPHMMC, Addis Ababa, 2019

Question	Preference	Reality	Test statistics a
	Patient (‘entirely satisfied’)(%)	(‘entirely satisfied’) (%)	Z	Asymp. Sig. (2-tailed)
Provide warning before	61.4	72.2	-2.711b	.007
Simple and clear language	61.9	21.4	-11.471c	.000
Give chance to ask questions	59.4	26.2	-9.171c	.000
Provide summary and plan	52.8	10.1	-11.769c	.000
Ask if you want to bring family or friends	47.8	55.8	-1.942b	.052
Give a detailed explanation	47.5	13.6	-10.167c	.000
Disclose outcome and prognosis	53.5	11.4	-11.685c	.000
Should be undisturbed atmosphere	46.4	59.5	-3.144b	.002
Adequate time	47.8	18.7	-8.545c	.000
Should be empathetic	42.8	22.3	-5.980c	.000

^aWilcoxon signed-rank test

^bbased on positive ranks

^cbased on negative ranks