Table 5.
Patient-reported improvements
| What can we do better? | Service quality dimensions | At time of arrival % (n) |
At time of discharge % (n) |
Total % (n) |
|---|---|---|---|---|
| Room comfort (TV, spaciousness, temperature, etc.) | Environment | 28.3 (72) | 19.3 (49) | 47.6 (121) |
| Management of prehospitalisation | Administrative | 5.1 (13) | – | 5.1 (13) |
| Waiting times from the moment of arrival at the hospital to the moment of entering the operating theatre | Administrative | 14.6 (37) | 6.3 (16) | 20.9 (53) |
| Availability of nursing staff | Interpersonal | 3.5 (9) | 11.4 (29) | 15.0 (38) |
| Availability of medical staff | Interpersonal | 2.0 (5) | 8.3 (21) | 10.2 (26) |
| Information on the clinical path | Technical | 4.7 (12) | 6.7 (17) | 11.4 (29) |
| More frequent physiotherapy | Technical | – | 11.0 (28) | 11.0 (28) |
| Better pain control | Technical | – | 7.9 (20) | 7.9 (20) |