Table 10.
Women’s satisfaction with care by site status
| Satisfaction with care | Intervention sites N = 603% |
Comparison sites N = 486% |
Between-site comparison p-valuea |
|---|---|---|---|
| How would you rate your overall level of satisfaction with the care you received? | |||
| Very satisfied with care | 93.4 | 81.3 | < 0.001 |
| A little satisfied/neither satisfied nor dissatisfied/a little dissatisfied/very dissatisfied | 6.6 | 18.7 | |
| How would you rate the staff’s kindness? | |||
| Very kind | 94.0 | 80.0 | < 0.001 |
| A little kind/neither kind nor unkind/a little unkind/very unkind | 6.0 | 20.0 | |
| How would you rate the staff’s encouragement? | |||
| Very encouraging | 94.4 | 81.9 | < 0.001 |
| A little encouraging/neither encouraging nor discouraging/a little discouraging/very discouraging | 5.6 | 18.1 | |
| What about your care were you satisfied with? | |||
| Staff was kind in the way they treated me | 83.6 | 54.9 | < 0.001 |
| Staff used encouraging words | 59.4 | 40.3 | < 0.001 |
| Staff came when I called | 47.4 | 44.4 | 0.163 |
| Staff was attentive to my needsa | 26.4 | 16.7 | < 0.001 |
| Staff stayed with me | 27.2 | 15.2 | 0.001 |
| What about your care were you dissatisfied with? | |||
| Nothing | 77.9 | 52.7 | < 0.001 |
| Staff did not allow me to have a birth companion | 0.2 | 7.0 | < 0.001 |
| Would you return to the facility for care in the future? (% yes) | 99.0 | 97.3 | 0.029 |
| Would you recommend this facility to friends and family? (% yes) | 99.7 | 96.1 | < 0.001 |
a An unpaired Student’s t test was used to identify differences in key variables by intervention and comparison sites; a value of p < 0.05 was considered statistically significant
Source: exit interviews, December 2018