Table 1:
System, provider, and patient level factors that can complicate safe discharges, collated from qualitative staff and patient studies.5,27-29
System factors | Provider factors | Patient factors |
---|---|---|
Insurance issues: precertification for medications or home health or nursing facility placement | Patient load | Complex interacting comorbidities |
Barriers to access to outpatient resources | Implicit biases | Polypharmacy |
No communication between electronic health record systems | Lack of training | Cognitive impairment |
Minimal face to face time with the patient and heavy charting requirements | Perception that it takes too much time | Low health literacy or educational level |
Multiple handoffs and multiple providers | Focus on acute issue only in the ED leads to disregarding chronic issues | Lack of social support |
Reduced services due to time of day or weekend transitions | Low engagement with community partners | Cultural preferences on communication and family involvement |
Lack of in person or face-to-face handoffs | Difficulty tailoring instructions to individuals | Communication difficulties (e.g., sensory impairment, language barriers) |
Poor integration of transitions of care services | Minimal planning time for discharge from the ED compared to inpatient time | |
Lack of inpatient-outpatient continuity of providers | Limited training in transitional care principles | |
ED crowding and/or inadequate staffing |