Table 2.

Patient-Centered Climate Questionnaire – Patient (PCQ-P) Version: Mean Score and Standard Deviation

PCQ-P/Item	Mean ± SD
Hospitality (Cronbach’s alpha: 0.766)
1. A place where staff are knowledgeable	4.76 ± 0.59
4. A place where I feel welcome	4.84 ± 0.52
5. A place where it is easy to talk to staff	4.56 ± 0.94
6. A place where staff take notice of what I say	4.67 ± 0.80
8. A place where staff talk to me so that I can understand	4.78 ± 0.60
15. A place where staff make extra efforts for my comfort	4.18 ± 1.33
16. A place where I can make choices (eg what to wear, eat, etc.)	4.60 ± 0.93
17. A place where I can get that “little bit extra”	4.49 ± 1.01
Safety (Cronbach’s alpha: 0.690)
2. A place where I receive the best possible care	4.61 ± 0.89
3. A place where I feel safe	4.92 ± 0.40
7. A place where staff come quickly when I need them	4.34 ±1.13
9. A place that is neat and clean	4.86 ±0.55
10. A place where staff seem to have time for patients	4.33 ± 1.16
Everydayness (Cronbach’s alpha: 0.684)
11. A place that has something nice to look at (eg views, artwork, etc.)	2.55 ± 1.64
12. A place that feels homely	3.89 ± 1.50
13. A place where it is possible to get unpleasant thoughts out of your head	3.67 ± 1.63
14. A place where people talk about everyday life and not just illness	2.96 ± 1.77