Table 5.
Caretaker’s Satisfaction on the IMNCI Service Provision at Health Centers of Jimma Town, 2014
| Statements | Very Dissatisfied (n/%) | Dissatisfied (n/%) | Neutral (n/%) | Satisfied (n/%) | Very Satisfied (n/%) |
|---|---|---|---|---|---|
| Time you waited to see a provider | 58(14.0) | 96(23.4) | 9(2.2) | 166(40.4) | 82(20) |
| Ability to discuss problems or concerns about illness | 27(6.6) | 132(32.1) | 44(10.7) | 160(38.9) | 48(11.7) |
| Amount of explanation you received about the problem or treatment | 28(6.8) | 138(33.6) | 42(10.2) | 152(37.0) | 51(12.4) |
| Privacy from having others see the examination | 9(2.2) | 52(12.6) | 87(21.2) | 228(55.5) | 35(8.5) |
| Privacy from having others hear your consultation discussion | 11(2.7) | 50(12.2) | 88(21.4) | 220(53.5) | 42(10.2) |
| Availability of medicines at this facility | 37(9.0) | 19(19.2) | 21(5.1) | 149(35.3) | 129(31.4) |
| The hours of service at this facility | 10(2.4) | 73(17.8) | 76(18.5) | 198(48.2) | 54(13.1) |
| The number of days services are available to you | 9(2.2) | 64(15.6) | 63(15.3) | 226(55.0) | 49(11.9) |
| The cleanliness of the facility | 15(3.6) | 80(19.5) | 32(7.8) | 208(50.6) | 76(18.5) |
| How the staff treated you | 9(2.2) | 86(20.9) | 30(7.3) | 171(41.6) | 115(28.0) |
| Price for services or treatments | 8(1.9) | 31(7.5) | 12(2.9) | 214(52.2) | 146(35.5) |