Table 2.

Validity analysis of measurement model

	CR	AVE	1	2	3	4	5	6
Satisfaction	0.924	0.670	0.819
Quality	0.911	0.593	0.740	0.770
Design	0.912	0.637	0.070	0.125	0.798
Feedback	0.776	0.536	0.015	0.044	0.026	0.732
Expectation	0.886	0.610	0.615	0.615	0.001	0.071	0.781
Performance	0.891	0.576	0.137	0.042	0.242	−0.020	0.027	0.759

Author’s compilation

AVE is the Average Variance Extracted, CR is Composite Reliability

The bold diagonal value represents the square root of AVE