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. 2020 Oct 15;28(5):923–930. doi: 10.1093/jamia/ocaa229

Table 2.

Average time spent on each message type during workdays and non-workdays.

Message type Workdays (min:s) Nonworkdays (min:s) Overall (%)
Patient-initiated messages 14:56 ± 6:49 2:24 ± 3:14 28 ± 10
Results 14:01 ± 5:20 4:45 ± 5:45 29 ± 6
Requests 13:21 ± 5:44 2:00 ± 2:33 25 ± 8
Admin 5:30 ± 2:44 1:51 ± 2:32 11 ± 5
Other 2:48 ± 1:37 1:16 ± 2:03 6 ± 3

Values are mean ± SD. The overall column indicates mean percentages of total inbox time over the month.