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. 2021 Apr 13;18(8):4122. doi: 10.3390/ijerph18084122

Table 7.

Patient satisfaction with oncological care, taking into account the opinion that the COVID-19 pandemic disrupted cancer diagnostics and treatment.

EORTC IN—PATSAT 32 Scale Disorganization of Cancer Diagnostics and Treatment
during the COVID-19 Pandemic
p
Yes No Partially
M SD M SD M SD
Competences of doctors Technical skills 68.95 a,c 21.61 75.36c 17.60 82.30 b 17.38 0.000 *
Interpersonal skills 65.46 a 25.24 74.90 b,c 16.82 76.58 c 19.54 0.008 *
Information provision 69.89 a 24.58 76.18 a,b 18.02 80.77 b 16.42 0.002 *
Availability 67.94 a,c 26.46 73.93 c 18.60 80.03 b 19.73 0.001 *
Competences of nurses Technical skills 75.94 a,c 19.39 76.89 c 16.42 84.17 b 16.76 0.000
Interpersonal skills 74.33 a,c 21.73 77.25 c 15.69 83.19 b 16.82 0.000
Information provision 75.67 a,c 20.15 78.27 c 15.67 82.30 b 16.22 0.012
Availability 75.81 a,c 19.72 78.91 c 16.17 82.84 b 18.49 0.026 *
Other areas Other hospital staff, interpersonal skills and availability of information 72.72 a,c 20.86 75.15 c 17.01 82.74 b 16.58 0.000
Waiting time for medical procedures 67.94 a,c 23.81 74.08 c 18.61 80.99 b 17.84 0.000 *
Hospital availability 64.52 a,c 25.83 68.25 c 21.66 73.30 b 20.95 0.020 *
Information exchange 70.97 a,c 23.61 75.92 c 16.64 84.62 b 18.50 0.000 *
Comfort/cleanliness 76.61 a,c 22.17 76.07 c 18.08 83.28 b 19.62 0.002 *
General satisfaction 75.81 a,c 19.72 79.14 c 16.96 84.17 b 16.51 0.002

M—arithmetic mean, SD—standard deviation, *—Welch p; a, b, c—mean values in different letters differ statistically significantly at p < 0.05.