Table 3.
Bivariate results of RP experiences with non-clinical factors related to satisfaction with overall care (n=1021)
| Satisfaction relative to non-observance of non-clinical care | Satisfaction relative to observance of non-clinical care | Χ2 | P value | |
| Respect and dignity | ||||
| How satisfied are you with welcoming by staff? | 83 (39.2%) | 749 (92.6%) | 317.93 | 0.000*** |
| How satisfied are you with the general attitude of staff? | 94 (42.3%) | 738 (92.4%) | 288.19 | 0.000*** |
| Quality of basic amenities | ||||
| How satisfied are you with the cleanliness of the facility? | 149 (62.6%) | 683 (87.2%) | 73.36 | 0.000*** |
| Confidentiality | ||||
| How satisfied are you with the level of privacy? | 68 (53.5%) | 764 (85.5%) | 75.09 | 0.000*** |
| Effective communication | ||||
| Did the healthcare worker understand your problem? | 49 (48.5%) | 783 (85.1%) | 80.79 | 0.000*** |
| How satisfied are you with how well the healthcare worker explained your health condition? | 112 (50.2%) | 720 (90.2%) | 184.88 | 0.000*** |
*p<0.05; **p<0.01; ***p<0.001.