Table 2. Various applications of Watson Assistant in support of COVID-19 response during which users interacted via voice, text or the internet to ask questions about getting tested or accessing services during the pandemic. *CHOA data represents interactions from March 26 through June 3, 2020. **City of Austin, Texas and University of Arkansas for Medicine Sciences data represents interactions during April 2020.

Organization	Children’s Hospital of Atlanta*	City of Austin, Texas**	University of Arkansas for Medicine Sciences**
Description of technology deployed in response to COVID-19	Pediatric COVID-19 Assessment Tool [23]	City Information Chatbot [24]	COVID-19 Screening Survey Agent [25]
# unique conversations	10,414	15,998	3,514
# questions asked during conversation	--	24,378	7,480
# conversations where advice given or information resources provided	7,729	23,159	6,956
% conversations with a successful outcome	74%	95%	93%
Design and implementation time	2 days	7 days in English; 14 days in Spanish	9 days