Table 2.

Information Themes from Needs Analysis

Theme	Participant Comment
Open and timely communication with providers.	“[If your doctor can see your journal entries from an app] they will see you as a human, not just as a patient. They will know ‘This patient is really concerned, so let’s not wait to answer this question, let’s call them right now’“
Feeling part of a community environment.	“Having someone [a fellow app user] say Hey, let me bring you some food and let’s have a talk’ even though we don’t want to talk and want to shut down, in a sense that can help you get through it”
Tailored support, given on a daily basis and based on medical history and individual needs.	“The apps aren’t really personalized. They’re general, they’re like, average. Me, I have [medical condition], so it’s not designed for people like me”
Support for unique pregnancy experiences.	“For people who have had several miscarriages, they can talk to someone [who has gone through a similar experience through the app]”
Tools to overcome information silos in the care setting.	“I use it for appointments, but most of my doctors don’t even have it [the patient portal]”
Tools to overcome barriers and disparities when seeking mental health care.	I wish I had video chat if I can’t make it to an appointment.”