Table 2.

Summary of main findings from online reviews and interview transcripts.

Perspectives	Details	Diagnostic processes
A failure to consider Patient history	Ignore existing diagnoses and medications	1 .Establish a patient history
Overlook personal information
Rigid input requirements	Limited descriptions for disease dimensions	3.Evaluate symptoms
Limited presentations of symptoms input
Problematic probing questions	The difficulty of comprehending complex sentences	3.Evaluate symptoms
	Slow interactions with numerous or seemly irrelevant questions
Unreasonable asking sequence
A neglect of diverse health conditions and user groups	Lack support for diverse diseases	4.Give an initial diagnosis
Lack support for certain user groups
A lack of enough functions for follow-up treatments	Need to support customized symptoms tracking	8.Referrals or other follow-up treatments
	Need to reach out medical professionals
Need to provide information regarding medications